Return and Refund Policy

🔄 Return and Refund Policy – Bloc Land

Last updated: [April 13, 2025]

At Bloc Land, your satisfaction is our priority.
If you are not completely satisfied with your purchase, we are here to help.
This policy applies to all countries where we deliver.

1. Return Period

You have 30 calendar days from the date you receive your order to request a return.

After this period, unfortunately, we can no longer accept returns or issue refunds.

To be eligible, the product must be unused, in perfect condition, and in its original packaging, with all tags and accessories included.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale products

  • Gift cards

  • Personalized or custom-made products

  • Personal hygiene items (in-ear headphones, brushes, opened cosmetics, etc.)

3. Return Procedure

Please contact us by email at:
📧 service@blocland.com

Provide the following information:

  • Order number

  • Full name

  • Reason for return

  • Photos or videos of the product (if defective or incorrect)

Our team will respond within 3 business days with return instructions.

Return shipping costs:
Return shipping fees are the responsibility of the customer, except in cases of defective products or mistakes on our part.

4. Refunds

Once your returned item is received and inspected, we will send you a confirmation email.

If your refund is approved, it will be issued via your original payment method within 7 business days.

⚠️ Processing time may vary depending on your bank or payment provider.

5. Exchanges

Exchanges are accepted only for defective or damaged items.
To request an exchange, contact us at:
📧 service@blocland.com

6. Defective or Incorrect Items

If you received a damaged, defective, or incorrect item:

  • Report it within 7 calendar days

  • Provide photos or videos of the issue

In such cases, we will cover all return or replacement costs.

7. International Orders

For international orders:

  • Shipping and return costs are non-refundable (except in cases of our error)

  • Customs duties or local taxes are the customer’s responsibility and are non-refundable

❓ Questions?

Our customer service team is here to help.
📧 Contact us at: service@blocland.com

Bloc Land thanks you for your trust.
Our mission is to provide a pleasant and secure shopping experience, wherever you are in the world. 🌍